Privacy Policy

Score Labs, Inc., a Delaware corporation, and its affiliates ("Score Labs," "we," "us," or "our") respect your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit scorelabs.ai and any related websites that link to this policy (the "Site"), contact us, attend our events, or otherwise interact with us.

1. Scope of this policy

This policy covers personal information we collect through the Site and our business dealings with you, such as when you request a benchmark or workload review, contact us, or correspond with our team.

It does not cover data that our customers process using Score SDK or our other products and services ("Customer Data"). Score SDK is typically deployed in our customers' own environments, and our customers decide what data goes into it. We handle any Customer Data we can access only as a service provider (or "processor") under our agreement with that customer. If you have questions about how a Score Labs customer handles your information, please contact that customer directly.

2. Information we collect

Information you give us. When you fill out a form on the Site, request a benchmark, workload review, or demo, apply for a job, or contact us, we may collect:

• Name, job title, and company
• Email address, phone number, and other contact details
• The content of your messages and any information you choose to share about your business needs, such as the AI models, workloads, and infrastructure you use
• Job application details, such as your resume and work history

Information collected automatically. When you visit the Site, our hosting and content delivery providers automatically record basic technical information, as most websites do:

• IP address
• Browser type, device type, and operating system
• The date and time of your visit and the pages requested

Traffic and performance measurement. Cloudflare, which delivers the Site, measures visits and page performance for all visitors. It records the page visited, the referring site, the visitor's country, the browser, operating system, and device type, and how quickly pages load. This measurement does not use cookies or other storage on your device, does not record query strings (the part of a web address after a question mark), and is not used to identify you or to follow you across other websites.

Analytics with your consent. If you accept analytics in our cookie banner, we also use Vercel Web Analytics and Vercel Speed Insights to collect anonymous statistics about how the Site is used, such as pages viewed, the referring site, approximate location, device and browser type, and page loading speed. These tools do not use cookies. Visitors are counted using an anonymous code created from the request, which is discarded after 24 hours. If you decline, or do not answer, these statistics are not collected.

Embedded videos. Demo videos on the Site are hosted by YouTube, a Google service. Nothing is loaded from YouTube until you press play on a video. When you do, YouTube receives your IP address and information about your device, and may set its own cookies, as described in Google's privacy policy.

We do not use advertising or retargeting tools on the Site.

Information from other sources. We may receive information about you from business partners, event organizers, referral partners, and publicly available sources such as professional networking sites, which we may combine with information we already have.

We do not knowingly collect sensitive personal information (such as health, financial account, or government ID information) through the Site. Please do not submit it through our forms.

3. How we use information

We use personal information to:

• Respond to your questions and requests, including benchmark, workload review, and demo requests
• Provide, operate, and improve the Site and our products and services
• Measure how the Site is used and how well it performs
• Send you updates, newsletters, event invitations, and marketing communications, with your consent where the law requires it (you can opt out at any time)
• Review feedback and inquiries so we can improve the Site
• Evaluate job applicants
• Protect the security of the Site and prevent fraud or misuse
• Comply with legal obligations and enforce our agreements

We do not use personal information collected through the Site, or Customer Data, to train AI models.

4. How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share personal information only as follows:

• Service providers. With vendors who help us run our business. They may use the information only to provide services to us. Our main providers for the Site are:
  • Vercel, which hosts the Site and provides the analytics described in Section 2
  • Cloudflare, which delivers and protects the Site and provides the traffic and performance measurement described in Section 2
  • Resend, which delivers messages sent through our forms to our inbox
  • Google, which provides our business email, and YouTube, which hosts our demo videos
• Affiliates. With companies in the Score Labs group, including Streamcore Labs AI Solutions Private Limited, our affiliate in India, which supports our engineering and operations.
• Business partners. With technology and channel partners when you ask us to, or when you engage with us through a joint event or program.
• Legal and safety reasons. When required by law, legal process, or a government request, or to protect the rights, property, or safety of Score Labs, our users, or others.
• Business transfers. In connection with a merger, acquisition, financing, or sale of all or part of our business.
• With your consent. For any other purpose you agree to.

5. Legal bases for processing (EEA, UK, and Switzerland)

If you are in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information on these bases: to take steps you request before entering a contract with us; our legitimate interests in running, securing, measuring, and marketing our business and the Site, where those interests are not outweighed by your rights; your consent, where required (for example, for the analytics you can accept in our cookie banner and for marketing emails); and to comply with legal obligations.

6. Cookies and similar technologies

The Site sets one cookie, which is strictly necessary: it remembers the choice you make in our cookie banner for six months. Our content delivery provider may also set a strictly necessary security cookie if it needs to protect the Site from automated abuse.

The analytics provided by Vercel run only if you accept them in the banner. You can change your choice at any time through Cookie settings at the bottom of any page. The traffic and performance measurement provided by Cloudflare runs for all visitors and is not controlled by the banner. Neither uses cookies.

Demo videos on the Site are hosted by YouTube. Nothing is loaded from YouTube until you press play on a video. When you do, YouTube may set its own cookies.

We do not use advertising cookies. You can control cookies through your browser settings. If we add other non-essential cookies or tools, we will update this policy and ask for your consent where required by law.

7. How long we keep information

We keep personal information only as long as needed for the purposes described in this policy, such as maintaining our business relationship with you, or as required by law. When we no longer need it, we delete it or make it anonymous.

8. How we protect information

We use reasonable administrative, technical, and physical safeguards to protect personal information, including access controls and encryption in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. International data transfers

Score Labs is based in the United States and works with teams and service providers in other countries, including our affiliate Streamcore Labs AI Solutions Private Limited in India. Your information may be transferred to and processed in countries whose data protection laws differ from those where you live. When we transfer personal information out of the EEA, UK, or Switzerland, we use appropriate safeguards, such as the European Commission's Standard Contractual Clauses.

10. Your choices and rights

Analytics. You can accept or decline analytics in our cookie banner, and change your choice at any time through Cookie settings at the bottom of any page.

Marketing emails. You can unsubscribe at any time using the link in any marketing email or by contacting us.

Privacy rights. Depending on where you live, you may have the right to:

• Know what personal information we have about you and get a copy of it
• Correct inaccurate information
• Delete your information
• Object to or restrict certain processing, including the traffic and performance measurement described in Section 2
• Receive your information in a portable format
• Withdraw consent you previously gave
• Opt out of the sale or sharing of personal information or targeted advertising (we do not do either)

To make a request, email us at [email protected]. We will need to verify your identity before responding. You may use an authorized agent to make a request on your behalf. We will not discriminate against you for exercising any of these rights. If you are in the EEA, UK, or Switzerland, you also have the right to complain to your local data protection authority.

California residents. In the past 12 months, we have collected the categories of information described in Section 2 (identifiers, professional information, and internet activity information such as IP address and pages viewed) for the purposes described in Section 3, and disclosed them to the categories of recipients in Section 4. We have not sold or shared personal information, and we do not knowingly sell or share the personal information of anyone under 16.

11. Children's privacy

The Site is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.

12. Links to other websites

The Site may link to websites run by others, such as our partners. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

13. Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top. If the changes are significant, we will give more prominent notice, such as a notice on the Site.

14. Contact us

If you have questions about this policy or our privacy practices, contact us at: